I Already Told You My Name! By the time you’ve called a company’s customer service department, you’re likely already in a bad mood. Something has gone wrong and you need it fixed…now. I recently had to call my residential cable … Continued
Earth Day Salute to Rochester Greenovation On this Earth Day, we wanted to share our chat with Jay Rowe, Executive Director & Founder of Rochester Greenovation, a not-for-profit organization dedicated to reducing landfill waste by providing and promoting alternatives for … Continued
From the moment that I joined ShoreTel’s Cloud Division (then M5 Networks) it was clear that we were outgrowing our New York City office space in Chelsea. Our space on the 9th floor was completely full so we were using … Continued
Cystic fibrosis is an inherited chronic disease that affects the lungs and digestive system of about 30,000 children and adults in the United States (70,000 worldwide). A defective gene and its protein product cause the body to produce unusually thick, … Continued
In case you’ve taken a break from the Internet for the last few months, the “Harlem Shake” is the latest combination of dance craze and viral video. We can’t let Harlem have all the fun, so here’s our version, straight from Broadway.
As more and more companies discover the benefits of cloud-based phone solutions, more phone service providers have entered the market. But not all business VoIP providers are created equally. In order to find the best hosted PBX provider for your business, we recommend that you get answers to questions in a few key areas: technology, service and innovation.
Two powerful storms are expected to converge overnight across the Northeast with blizzard conditions possible for portions of New England. The Massachusetts Emergency Management Agency has warned that “travel may become nearly impossible with blowing/drifting snow and near zero visibility during the height of the storm (Friday … Continued
We’ve all been stuck in an automated telephone system, in a battle against the machine that sometimes seems to be designed specifically to keep us from getting to our required destination. While that almost certainly wasn’t the intent of the business, poorly configured and managed business phone systems can leave callers with a bad taste in their mouth. These systems are not smart. But what if the business phone system could be smart? And businesses knew as much about their callers experience as they did about their website visitors?
If you are like most people, you’ll participate in selecting and implementing a new business phone system only once or twice in your career. After all, most companies don’t keep a professional “phone system buyer” on staff. Knowing where to start is half the battle. We hope these tips will help you get going and guide you as you manage this important project. We hope that you will consider the ShoreTel Sky solution, but no matter which vendor you eventually choose, these will be important steps steps to getting the best VoIP phone system for your company.
Dan Hoffman Assumes New Leadership Role with ShoreTel – Keith Nealon Becomes President and General Manager of the Cloud Division
Project Management Professional (PMP) is a credential offered by the Project Management Institute (PMI). One of the most respected certifications in the project management field, PMP certification takes project managers to the next level of excellence as a professional.
The Call Flow Editor gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to; auto attendants, ring groups, time of day routing, dial-by-name directories and profile settings.
The ShoreTel Sky New York City based team couldn’t be happier about our new office home on Broadway with views of Times Square. Our team was excited to share their thoughts about the new space and give you a quick look around.
Employees have begun to use their personal mobile devices as their primary mode of communication while out of the office and the trend will continue. But, while workers want a mobile solution, the desk phone is not headed the way of T-rex.
ShoreTel’s Cloud division Learning Team has been working on our strategic plan for 2013 and we couldn’t be more excited. One of our goals is to further our position as a thought leader corporate learning.