This Wednesday, we had the unique opportunity to host a group of reporters and analysts at the Boston Celtic’s game. The Boston Celtics are a customer of our on-premise business phone solution. They took on the Brooklyn Nets, a customer of ShoreTel Sky’s cloud-based solution. We were joined by IT executives from both teams and despite the intense cloud vs. premise rivalry, all of the violence remained on the court.
During our recent ShoreTel Champion Partner Conference in Orlando Florida, Brent Barbara, our Sr. Director of Alliances and Solutions Engineering, had the opportunity to chat with Sheila McGee-Smith about AppFuse for Salesforce, our next generation cloud-to-cloud computer telephony integration with Salesforce.
The ShoreTel Champion Partner Conference 2012 is in full swing. This morning, Dan Hoffman, ShoreTel’s Cloud Division President, participated in the key-note address and spoke about the rapidly growing market for cloud-based unified communications.
Yesterday we posted tips for managing your office phones while you aren’t in the office. This blog isn’t about your phone; it’s about your brain. Given the impact of hurricane Sandy, lots of people will be working from home over the next few days … Continued
Our New York team is working from their homes, homes of friends with power, Starbucks, you name it. Here are some very detailed suggestions about how you can do the same.
We hope everyone made it through the storm safely. As the process of recovery begins, we’d like to provide a few helpful tips that our clients start to restore more normal operations.
As a result of massive flooding and power loss caused by hurricane Sandy, ShoreTel Sky began to lose some services in two of our data centers at about 10:45 pm. Multiple carriers and our data center providers are reporting issues. We will update this page as information becomes available and continue to update as additional details emerge.
A massive storm that could combine hurricane Sandy with a winter storm front is headed toward the Northeast. The National Weather Service has nicknamed the storm “Frankenstorm” and is warning of potential widespread power outages and damages of over a billion dollars. For clients who are also concerned about continued business operations for the duration of the storm we have a few simple tips that will help ensure you remain available to customers, colleagues and prospects even if you can’t get into the office.
The ShoreTel Sky team earned over $1,000 in donations to become “Champions” to stop diabetes.
If your business is like most, you’ve spent a significant amount of effort, time and money on defining your brand and building tools like websites, brochures and advertisements to market your business. But there is one key element of brand that can impact how your company is perceived that is often simply ignored and that’s your phone system recordings.
Senate Bill 1161 recently passed the California Senate and only needs Governor Jerry Brown’s signature to become state law. The bill seeks to preempt the California Public Utilities Commission (CPUC) and other state entities from regulating Voice over Internet Protocol (VoIP)-enabled voice and data transmissions unless expressly authorized by federal law and state statute.
On Thursday, October 18, members of the ShoreTel Sky team will join 1,000 inMotion supporters and their friends who will come together to climb the stairs of 1411 Broadway—a 42-story skyscraper in the heart of the Fashion District and Times Square. Whether they make it one flight or all 756 steps to the top, their participation will raise vital financial support and awareness for inMotion.
ShoreTel commissioned the Aberdeen Group, Inc. to perform an independent NPS survey of ShoreTel Sky phone service customers. The results were great – ShoreTel Sky currently has an NPS of 49 – one point below a world-class result of 50 NPS.
We regret any inconveniences our customers and partners may have suffered as a result of the technical difficulties we encountered yesterday. Our focus now is on understanding what happened and how it can be avoided in the future. Transparency is very important to us and we intend to share the reason(s) for the problem and provide a chance to ask questions.
Although there are many benefits to be gained by changing to a VoIP infrastructure, in order to enjoy the advantages you must know how to avoid the pitfalls that can end up costing, instead of saving you money. Here are a few tips on some of the mistakes you should avoid to ensure you end up with a reliable VoIP provider that offers more advantages than disadvantages.