We’ve all been stuck in an automated telephone system, in a battle against the machine that sometimes seems to be designed specifically to keep us from getting to our required destination. While that almost certainly wasn’t the intent of the business, poorly configured and managed business phone systems can leave callers with a bad taste in their mouth. These systems are not smart. But what if the business phone system could be smart? And businesses knew as much about their callers experience as they did about their website visitors?
If you are like most people, you’ll participate in selecting and implementing a new business phone system only once or twice in your career. After all, most companies don’t keep a professional “phone system buyer” on staff. Knowing where to start is half the battle. We hope these tips will help you get going and guide you as you manage this important project. We hope that you will consider the ShoreTel Sky solution, but no matter which vendor you eventually choose, these will be important steps steps to getting the best VoIP phone system for your company.
Dan Hoffman Assumes New Leadership Role with ShoreTel – Keith Nealon Becomes President and General Manager of the Cloud Division
Project Management Professional (PMP) is a credential offered by the Project Management Institute (PMI). One of the most respected certifications in the project management field, PMP certification takes project managers to the next level of excellence as a professional.
The Call Flow Editor gives phone administrators a visual representation of the company call flow. It also gives administrators the ability to make call flow modifications on the fly without the need to be a telecom expert or understand advanced telecom terminology. Changes can easily be made to; auto attendants, ring groups, time of day routing, dial-by-name directories and profile settings.
The ShoreTel Sky New York City based team couldn’t be happier about our new office home on Broadway with views of Times Square. Our team was excited to share their thoughts about the new space and give you a quick look around.
Employees have begun to use their personal mobile devices as their primary mode of communication while out of the office and the trend will continue. But, while workers want a mobile solution, the desk phone is not headed the way of T-rex.
ShoreTel’s Cloud division Learning Team has been working on our strategic plan for 2013 and we couldn’t be more excited. One of our goals is to further our position as a thought leader corporate learning.
This Wednesday, we had the unique opportunity to host a group of reporters and analysts at the Boston Celtic’s game. The Boston Celtics are a customer of our on-premise business phone solution. They took on the Brooklyn Nets, a customer of ShoreTel Sky’s cloud-based solution. We were joined by IT executives from both teams and despite the intense cloud vs. premise rivalry, all of the violence remained on the court.
During our recent ShoreTel Champion Partner Conference in Orlando Florida, Brent Barbara, our Sr. Director of Alliances and Solutions Engineering, had the opportunity to chat with Sheila McGee-Smith about AppFuse for Salesforce, our next generation cloud-to-cloud computer telephony integration with Salesforce.
The ShoreTel Champion Partner Conference 2012 is in full swing. This morning, Dan Hoffman, ShoreTel’s Cloud Division President, participated in the key-note address and spoke about the rapidly growing market for cloud-based unified communications.
Yesterday we posted tips for managing your office phones while you aren’t in the office. This blog isn’t about your phone; it’s about your brain. Given the impact of hurricane Sandy, lots of people will be working from home over the next few days … Continued
Our New York team is working from their homes, homes of friends with power, Starbucks, you name it. Here are some very detailed suggestions about how you can do the same.
We hope everyone made it through the storm safely. As the process of recovery begins, we’d like to provide a few helpful tips that our clients start to restore more normal operations.
As a result of massive flooding and power loss caused by hurricane Sandy, ShoreTel Sky began to lose some services in two of our data centers at about 10:45 pm. Multiple carriers and our data center providers are reporting issues. We will update this page as information becomes available and continue to update as additional details emerge.