Upgrading to IP voice may be critical to survival
As the technologies in the business and consumer worlds continue to blend, decision-makers need to prepare for changes.
Industry News
Overcoming myths regarding hosted PBX solutions
The business phone system landscape is much more diverse than it has ever been, as enterprises now have a choice as to which solution to deploy.
Mobility is changing how businesses communicate
As the demand to support a remote workforce grows in the enterprise, the way in which employees communicate with colleagues and customers is changing.
Ensure enterprise cloud use is properly managed
While the cloud can introduce significant benefits to the enterprise, its unmanaged growth can also bring about new governance complications.
What goes into a disaster recovery program?
Disaster recovery initiatives call for a lot of time and maintenance, forcing decision-makers to plan ahead and thoroughly understand their policies.
Cloud projects require diligent planning
Enterprises around the world are leveraging hosted PBX solutions, external storage and other cloud technologies in an effort to improve operations, reduce costs and embrace a more agile approach to adapting to future IT services.
Cloud disrupts business operations on multiple levels
Enterprises around the world are reinventing their infrastructure due to the emergence and proliferation of cloud computing technologies, which can transform traditional storage solutions, business phone systems and everything else in between.
Keeping contact center priorities intact
The contact center plays a vital role in a company’s ability to keep existing and prospective customers engaged with the organization and satisfied with the level of service they are receiving.
Tomorrow’s workers demand flexibility
Today’s business world is much different than that of the past, as enterprises now have the opportunity to leverage advanced office phone systems, cloud computing and other innovative tools that support the ability to carry out operations in new ways.
Cloud helps healthcare firms meet new requirements
Businesses around the world are leveraging cloud computing technologies for a variety of reasons, including the ability to optimize storage environments and improve outdated office phone systems.
VoIP is tomorrow’s business phone system
Because business operations have changed over the past several years, the traditional office phone system may not necessarily be up to par with the way employees and decision-makers carry out critical tasks.
SMBs see potential in remote connectivity
While the evolution of the business phone system can help large enterprises improve operations and reduce costs, the transformations can also provide small companies with the opportunities they need to stay relevant in an increasingly competitive private sector.
Contact centers must be efficient
Because consumers are so technologically savvy today, businesses need to optimize the workplace by leveraging the most advanced tools on the market that still cater to their unique specifications and long-term objectives.
VoIP market reached $63 billion in 2012
In the past, the business phone system was often a land line platform that could not necessarily support remote access or the use of advanced applications that make the collaborative experience more worthwhile and effective.
SMBs appreciate cloud financial opportunities
Cloud computing has quickly become a prominent technology in the private sector, as using the hosted services enables organizations to augment operations by replacing old phone systems and other outdated solutions that may have a negative impact on productivity.