The business world has taken notice of this, and as a result unified communications initiatives are becoming more standard every day. One area in particular that will benefit from UC adoptions is the contact center.
In order to know where you’re going, you have to know where you’ve been, and as 2013 flips to 2014, it’s a good idea for businesses to take the time to look back at where cloud communications has been in the last year.
Cloud computing and communication has come a long way in the last several years. While it was first met with skepticism, today businesses roundly have adopted the burgeoning tech trend and the criticism against it have faded away.
Hosted VoIP and other cloud-based phone systems are a type of cloud service relevant to a wide range of businesses – and three benefits, in particular, make up a large part of what’s driving companies to move their communications to the cloud.