It’s a dog-eat-dog world in today’s business climate and it’s becoming increasingly clear that companies that invest in the right technologies stand a greater chance of lapping the competition. The right technology is perhaps no more important than in the small to medium-sized business (SMB) space, as bleeding-edge solutions can help even the smallest of mom and pop shops compete aggressively with their large enterprise counterparts. And it can all start with the right small business phone system.
In fact, many SMBs are investing in robust phone systems replete with VoIP technology. As revealed in a recent ISP Star survey, 41 percent of businesses with 100 employees or less have already adopted a VoIP telephony solution and many more are eyeing deploying such systems in the near future. That’s because the right business phone system can significantly help an SMB stand its ground alongside a large enterprise. Let’s take a look at the chief advantages VoIP affords these organizations:
- Advanced Features: SMBs may not have enough disposable income to present themselves as larger entities, oftentimes finding themselves without receptionists, gold-standard technology or even a physical office. Fortunately, VoIP equipment allows SMBs to wear the guise of a bigger company thanks to all the advanced features VoIP affords from an auto-attendant to voicemail to email notification to call forwarding. Moreover, VoIP boasts powerful integration tools so that an SMB’s phone system can integrate seamlessly with existing CRM and email systems.
- Cost Savings: With every dollar counting for the SMB, any free cent means a greater opportunity to invest in product offerings and solutions instead of simple admin tasks. VoIP frees up the IT team of an SMB as a single VoIP platform can be used to manage the entirety of a company’s communications system all from a single network. Moreover, instead of having to pay with multiple phone lines and adding on additional features—such as voice and video conferencing—VoIP allows businesses to route data across the same network used for everyday applications.
- Improved Productivity: The IT staffers at a smaller organization can finally say goodbye to the headaches—and loss of productivity—associated with maintaining legacy equipment when they invest in a cutting-edge small business phone system. By enabling the IT team to have enough time to handle more pressing matters, employees can focus on more critical business functions that are directly tied to a company’s bottom line.
- Enhanced Service: The right phone system enables companies to video conference with key stakeholders, to pick up calls on the road thanks to Find Me/Follow Me capabilities and to route callers to the correct extension immediately—all of which allow small businesses to better serve their core base. VoIP technology permits SMBs to put the needs of their customers and clients first as the technology offers countless multifunctional add-ons, all of which can be used through a VoIP phone.
There are countless other benefits that the right small business phone system affords smaller organizations from enhanced flexibility to greater simplicity to heightened efficiency. With so many benefits on the table, it comes as no surprise that Infonetics Research “VoIP and UC Services and Subscribers” report reveals that global residential and business VoIP services revenue shot up three percent to $33 billion for the first half of 2013. Moreover, experts predict that worldwide business VoIP service revenue will grow at a seven percent CAGR from 2012 to 2017, compared to a three percent CAGR for residential/SOHO VoIP services.
Are you a small- to medium-sized business looking to carry your weight with the heavyweight enterprises in the ring? Might be time to cast your eye toward the right small business phone system.