Improve Your Sales Effectiveness Using Your Phone & CRM
Maximize Sales Productivity and Business Intelligence at the Same Time
These days, there are countless ways for sales representatives to engage with prospects. Email, social media and in-person meetings all have their place, but for most organizations, the key revenue driving interactions still occur over the telephone. Any great sales effectiveness approach keeps this in mind and includes a business phone system and built in sales productivity solutions that unify your communications and your CRM.
Achieving sales effectiveness is part art and part science. Sales managers in any organization play a key role in the company’s success. Here are some of the sales effectiveness challenges that our clients faced before choosing ShoreTel Sky:
- Sales people are too busy/lazy to record all activities in the CRM, diminishing the value of the CRM investment
- Managers may know how many calls are made by each representative, but they don’t have a way to measure call quality
- Sales representatives become disconnected from managers, prospects and customers when they travel
- Voicemail messages are not responded to quickly enough
- Training and coaching is difficult, especially with field representatives who aren’t always working from the office
How Our Sales Effectiveness Tools Can Help
- The ShoreTel Sky solution is integrated with your CRM to simplify life for your sales team and provide valuable intelligence for managers. With features like click-to-dial and automated call logging, the CRM becomes a way of live for sales reps and adoption increases. We provide out of the box integration with most popular CRM packages, like Salesforce.com and NetSuite, or can be configured to work with your home-grown solution.
- With our virtual PBX, managers have detailed call information, giving them a way to track call activity to sales productivity and, more importantly, to understand what makes a quality call.
- With our mobile VoIP solution, traveling sales representatives can make and take calls on mobile devices with their business phone number. This maximizes their availability, while maintaining the corporate image and control.
- ShoreTel Sky Scribe is the perfect voicemail to email solution for busy sales representatives. Voicemail messages are transcribed as text and sent to the user’s email address. Messages can easily be archived and responded to immediately, even from a crowded airport or noisy conference.
- The ShoreTel Sky solution comes with many tools that enable the remote workforce, including Whisper and Barge tools that allow managers to participate in calls and coach sales representatives, no matter where they are located.
If you are interested in learning more about how your phone system can be transformed into a powerful tool for sales effectiveness, please let us know.