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Home » Sales Effectiveness Solutions

Sales Effectiveness Solutions

Maximize Sales Productivity and Business Intelligence at the Same Time

These days, there are countless ways for sales representatives to engage with prospects. Email, social media and in-person meetings all have their place, but for most organizations, the key revenue driving interactions still occur over the telephone. Any great sales effectiveness approach keeps this in mind and includes a business phone system and built in sales productivity solutions that unify your communications and your CRM.

Achieving sales effectiveness is part art and part science. Sales managers in any organization play a key role in the company’s success. Here are some of the sales effectiveness challenges that our clients faced before choosing ShoreTel Sky:

  • Sales people are too busy/lazy to record all activities in the CRM, diminishing the value of the CRM investment
  • Managers may know how many calls are made by each representative, but they don’t have a way to measure call quality
  • Sales representatives become disconnected from managers, prospects and customers when they travel
  • Voicemail messages are not responded to quickly enough
  • Training and coaching is difficult, especially with field representatives who aren’t always working from the office

How Our Sales Effectiveness Tools Can Help

The ShoreTel Sky business phone solution based on cloud VoIP technology helps sales managers by offering a set of tools that both enhance sales productivity and empower managers with data.

  • The ShoreTel Sky solution is integrated with your CRM to simplify life for your sales team and provide valuable intelligence for managers. With features like click-to-dial and automated call logging, the CRM becomes a way of live for sales reps and adoption increases. We provide out of the box integration with most popular CRM packages, like Salesforce.com or can be configured to work with your home-grown solution.
  • With our virtual PBX, managers have detailed call information, giving them a way to track call activity to sales productivity and, more importantly, to understand what makes a quality call.
  • With our mobile VoIP solution, traveling sales representatives can make and take calls on mobile devices with their business phone number. This maximizes their availability, while maintaining the corporate image and control.
  • ShoreTel Sky Scribe is the perfect voicemail to email solution for busy sales representatives. Voicemail messages are transcribed as text and sent to the user’s email address. Messages can easily be archived and responded to immediately, even from a crowded airport or noisy conference.
  • The ShoreTel Sky solution comes with many tools that enable the remote workforce, including Whisper and Barge tools that allow managers to participate in calls and coach sales representatives, no matter where they are located.

If you are interested in learning more about how your phone system can be transformed into a powerful tool for sales effectiveness, please let us know.

See how powerful and easy your phone system can be:

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Client Testimonials

Our old phone system literally caught on fire. We called ShoreTel Sky and within a couple of days they were able to get us up and running.

Eric Ottaway, General Manager Brooklyn Brewery

We have a large number of employees who travel from site to site. They enjoy the fact that they can take their phone numbers with them so they don’t have to rely on cell coverage or forward calls to a different number. Users simply log into a phone at any of our sites and it’s automatically programmed to them.

Tony Hakes, Help Desk Supervisor Sotera Defense Solutions

We want to provide our employees with a good working environment and quality of life. The ShoreTel Sky phones enable them to be more efficient which gives them more opportunity to succeed.

Tim Patnode, IT Director Stark Automotive

ShoreTel Sky has unified our organization.

Lesley Edinboro, Managing Director of Information Technology Amnesty International USA
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