A recent study by Network World found that many businesses have been slow to adopt unified communications solutions because of a lack of direct application rather than restrictive cost or a lack of need. According to the survey, which gathered responses from more than 1,100 companies, 43 percent of respondents focus on telephone or VoIP service in their deployment. This contrasts a mere 4 percent whose focus is on video uses of UC. Overall, more companies utilize UC for voice than any other communications service, though other features are not excluded.
Despite its low focus, around 80 percent of respondents felt that video conferencing was at least somewhat important as a UC feature, if not critical to their operations. However, instant messaging, email and voice features still heavily outweigh video in terms of need. Approximately 27 percent of respondents said text-based services were the focus of their UC deployment.
Ultimately, regardless of what a business uses unified communications for, the services provide important benefits, like improved collaboration and productivity for professionals. Many companies are beginning to adopt aspects of UC without realizing it as well, upgrading to VoIP PBX systems or cloud-based email services.