Technological innovation is often defined by necessity. The most successful solutions are often the ones that play off of basic human tendencies. Machines and interfaces must feel natural and solve common problems at the same time. This is why VoIP phone systems are becoming so prevalent in businesses around the world.
When considered, IP telephony is the next logical move for voice connections, namely for enterprises. The costs, to start, are significantly less than those related to plain old telephone service. Money can also be saved due to the digital nature of the systems themselves. Because many of the functions once provided by physical hardware have been transferred to software executions, there is much less effort and money involved when adding or subtracting lines and extensions.
But more than the reduced expenses, what is truly game-changing about VoIP phone service is how it can be leveraged to increase productivity. With so many people using personal smartphones and tablets, a greater understanding of basic IT operations has entered the general consciousness. The additional features and advanced capabilities that come with digital phone systems will often require little training in terms of how to run them, instead allowing focus to be spent on where they can be best utilized. For those deploying solutions in the cloud, "where" is the operative word.
On a global scale, organizations are recognizing that VoIP not only makes sense, but adopting it is an intuitive approach to meeting mission statements. By taking this next step in the evolution of telecommunications, businesses will be enabling themselves to keep moving forward.
VoIP Advantages Experienced Worldwide
IP telephony is a natural progression for many in that it can circumvent long-standing issues. This is one of the reasons that less-connected areas of the planet are gravitating toward it.
"[U]nlike past technological advancements, VoIP is seeing growth not only in advanced economies or specific sectors, but on an international scale," WhichVoIP contributor Mike Bragg wrote. "In fact, some of the fastest growing regions are those that traditionally have had less developed infrastructures."
According to Infonetics Research, the future of the use of these networks is already a global one. In 2013, the revenue earned by VoIP service providers reached $3.7 billion internationally, which marks a 30 percent increase from 2012. Similarly, WhichVoIP found that the worth of the VoIP service sector is expected to grow at an annual rate of 6.46 percent through 2017, when it will be worth $82.7 billion. The United States, France and China, in particular, are experiencing the largest increase in VoIP usage. But countries like Indonesia, India and Brazil are seeing a higher number of actual subscribers – as of 2013, Indonesia alone reported 307 million mobile VoIP subscribers.
New Information More Easily Collected
This swell in use not only represents a fundamental shift in the way telecommunications are perceived, but also creates untold new advantages in the way of data collection, especially for contact centers. Using the proper call center software to present and process key customer metrics will allow these departments to function with greater efficiency than they were able to before. These findings can be as intricate as the vocal pitch and pattern that the caller is using – if they seem to be getting frustrated with how the help request is being handled, it can be more easily perceived by the representative and methods of service can be adjusted accordingly.
This is the kind of future that VoIP will help create. It would only seem logical to handle tasks in such a way that VoIP business phone systems allow for, meaning that more people and enterprises are bound to seek it out as successful implementations continue. It is clear that VoIP telephony has much to offer and is proving too successful to be chalked up as a simple trend. This is a complete overhaul of the way that people connect with each other, and enterprises should note that when considering landline alternatives.
"As growth continues the acceptance and promotion of VoIP technologies by both governments and telecom companies, will play a major role in determining which countries and regions will lead the revolution, reaping the benefits of advanced telecom networks, and which will be left in the digital dust," wrote Bragg.