Experts have encouraged telecommunications companies looking to lower their overall operating costs to adopt VoIP business phone systems. Smart Business recently interviewed Ohio.net's marketing and sales director, Alex Desberg, to determine the best practices associated with implementing VoIP technology.
VoIP is advantageous compared to traditional phone systems because it is a service model, meaning telecommunications companies no longer have to spend money on continued maintenance from a third-party vendor, or paying staff members to do so. Desberg told the news provider that VoIP packages generally include support so maintenance costs can be lessened.
The expert also told Smart Business that VoIP services can be beneficial for companies that experience different demand cycles. This is especially the case for car dealerships that sell more cars during the warmer months and look to vendors to scale back VoIP solutions during the winter.
When choosing potential VoIP vendors, Desberg said companies should look for providers that have exerted industry experience in the past. Businesses without expertise should be avoided.
Organizations looking to upgrade their current phone system to VoIP are also encouraged to prepare for extensive employee training.
"Training is essential; it is the difference between a clean start with VoIP and a bumpy one," Desberg told Smart Business. "Any time you implement a new phone system, people are going to be uncomfortable with the change. You have to get all of the individuals trained and get them comfortable with the phone before the system goes live. With VoIP, the transition is seamless because we can have the new system running parallel to a traditional phone system."
VoIP systems also more secure
While many businesses adopt VoIP to lower their operating costs, the technology is also considered more secure than traditional phone systems, according to a recent PCWorld report. The news provider suggested that companies that implement VoIP through virtual private networks, or VPNs, can achieve greater reliability and improved call forwarding capabilities. For small businesses with limited spending potential, VoIP is especially beneficial because businesses do not have to manage the system themselves.
"VoIP can operate through an encrypted VPN connection for increased security," the PCWorld report said. "You can install VoIP software on mobile devices too, so your employees are always connected and reachable from a 'work' line, even when they're physically away from the office."