The past few years have introduced monumental changes to the business phone system, encouraging more large enterprises and small businesses to deploy IP-based products. These tools often introduce opportunities to improve operations, boost collaboration and reduce costs – all of which are critical to ensuring long-term survival in today's competitive private sector.
Several years ago, some industry pundits and corporate executives thought enterprise VoIP was simply a fad that would be forgotten in time. Today's business world has contradicted this belief, as a large portion of companies are now using IP telephony and intend to continue doing so in the future, according to a report by a major telecommunications provider.
"We are truly on the brink of a major change, as numerous businesses are realizing the cost and features benefits of VoIP," telecom expert Chris Griffith said.
While land line phone services represented the chief collaborative offering for the business world for a long time, this is no longer the case. VoIP is the first real competitor to conventional telephony solutions, the report noted, and will continue to play a role in the development of enterprise communications because of its scalability, reliability and affordability.
The migration to VoIP
The features of a phone system are often the main reasons companies embrace the technology in the first place. VoIP is a cutting-edge service, and among its main attributes is the ability to provide organizations with a number of innovative tools that would have traditionally cost extra with legacy phone solutions, the news source stated. This means enterprises can use call forwarding, routing and waiting for less than conventional telecommunications platforms, making VoIP an ideal platform in today's competitive and financially-burdened private sector.
In addition to the many features associated with VoIP, today's business world can truly benefit from the technology's ability to support a remote workforce. Because consumerization trends are encouraging organizations to embrace cloud technologies, mobile devices and teleworking habits, decision-makers must ensure their collaborative tools are able to keep individuals connected regardless of location. This is one of VoIP's main qualities that attracts a large portion of users, the report stated, and it will continue to do so in the coming years.
As teleworking becomes a more common occurrence in the business world, decision-makers need to be sure they have the proper tools to support these endeavors. Enterprise VoIP can be an extremely efficient way to reinforce telecommuting habits without jeopardizing collaboration or connectivity. According to IDC, the mobile worker population is poised to reach 1.3 billion people in 2015, accounting for more than 37 percent of the global workforce.
"Despite recent market turmoil, mobility continues to be a critical part of the global workforce and we expect to see healthy growth in the number of mobile workers," said Stacy Crook, senior research analyst for mobile enterprise research at IDC. "Our forecast shows that the worldwide mobile worker population will increase from just over 1 billion in 2010 to more than 1.3 billion by 2015."
In the coming years, it will be increasingly important that decision-makers replace their old phone system with VoIP or another innovative platform that supports next-generation working habits, including telecommuting and seamless access to advanced voice features from virtually anywhere on any platform. The ongoing adoption of VoIP suggests that it is the next logical step in the evolution of the business phone system; companies need to adapt and embrace it or risk falling behind because they continue to use outdated solutions.