Why ShoreTel Sky – We Excel at Hosted Voice Solutions
Not All Phone Systems are Alike
We are the Voice Specialists
While other cloud-communications companies have added voice service as an afterthought, hosted voice service is the core of ShoreTel Sky. Because it is so important, we engineered our own phone system software. Owning our own technology enables us to innovate and respond to customer needs without relying on any third party.
- In 2012, ShoreTel acquired, M5 Networks. M5 was founded in 2000 and at the time of the acquisition was the country’s largest and oldest provider of cloud-based phone systems for businesses
- The Cloud division has 200+ employees and is hiring
- ShoreTel is headquartered in Sunnyvale, with offices in New York, Rochester, Chicago, Boston, and Austin
- More than 2,500 customers and 100,000 people rely on our cloud phone system
The ShoreTel Sky cloud-based business phone system is both hosted and managed. This means that you do not need to house the phone system in a closet onsite. Instead, the system is located in our secure data centers, and we take responsibility for owning, configuring and managing it. ShoreTel Sky customers connect to the system through private connections for the best call quality and reliability. The benefits of a cloud-based phone system are plentiful, and we encourage every business to consider the cloud, even if they don’t select ShoreTel Sky.
We replace both the phone system and the telco provider, giving our clients one invoice, one button access to customer support and one vendor who is completely accountable for their experience.
Although voice is the heart of our solution, we understand that the phone system is not an island. For companies that have invested in applications like CRM, ERP and applicant tracking solutions, ShoreTel Sky Application Integration serves as a force multiplier by unifying the phone system with these applications and unleashing their true productivity and analytic potential. ShoreTel Sky Application Integration improves efficiency with “click-to-dial” functionality, while at the same time, improving service with inbound screen pops. The process of entering call notes is automated and management gets a never before available view of critical business metrics.
Our clients choose us largely because of our record of reliability and honesty. We publish our performance publicly, and in real-time, to signal our commitment to set the highest standards for both.
Easy & Enjoyable
We describe our mission as providing phone systems and applications with an experience that customers love. So what is that experience? In a word, easy. That truly is the ShoreTel Sky experience. We make it easy.